I finally was able to switch over a client from an onsite 6204 to clouducm. It is working perfect! I have the web interface locked down to just a few IPs so it is only accessible from a few locations. Now I am working on switching a client that has 3 ucms tied together over site to site vpn into just one clouducm. Anyone else got clouducm running live? Any issues you have seen?
I have a deployed a handful in the past year and was very impressed with how simple they were to deploy and all have been extremely reliable. My biggest complaint with the Grandstream product is that voicemail doesn’t work well “out of the box” compared to other products like FreePBX…otherwise, it’s awesome. Also love the Wave integration which also works well. It would be fun to see an SMS integration into the messaging piece in the future.
What doesnt work well with the voicemail?
I have never had any complaints on voicemail from customers.
I think the IVR’s take to long to move through options or transfer but that is an asterisk issue that has always been there in asterisk.
if an external caller calls and gets to an individuals voicemail, it says they are not available, please try your call again later. I have literally had to go into every extension → features → External calls → Call forward no answer / call forward busy and manually select that extensions voicemail, otherwise it doesn’t work. Haven’t ever had this happen in the past…both recent instances (one cloud UCM and one 6204) do utilize the IVR feature, so perhaps that has something to do with it, though I got more help from the grandstream forums than grandstream support.
I have never ran into that issue.
What is the ring timeout set to?
Also by default it will usually play the unavailable greeting. Did you by chance have the users record the unavailable?
I would love to call a number and hear the message if you could DM me.
I have the users record the same message both busy and unavailable. That way if for whatever reason the extension doesn’t apply the busy/unavailable rules at least they get the same message. I only have a couple of users that actually want callers to know they are busy or not.
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This is how we do it for customers too. We train on the meaning of the different messages and have them record them.
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